All systems operational· Status page →
GMJD Docs

Troubleshooting

Specific problems with sign-in, import, QuantDesk, the Portfolio Builder and payment, and what to do about them.

The platform's interface is in German. Messages are quoted here as they appear on screen, with an English translation.

Sign-in

The code is not accepted

  • Check your device's clock. Codes from an authenticator app depend on the time, and a deviation of one minute is enough.
  • Use the entry for GMJD and not one for another service.
  • If you no longer have access to the app, Support resets the second factor.

I keep getting signed out

  • Sign-in covers every area under gmjd-consulting.com and needs a cookie for that. Allow cookies for this domain.
  • A private window does not keep cookies after it is closed.
  • Under Settings → Profil → Geräte (devices) you see your sessions. If someone ends a session there, you are signed out on that device.

Request a new one through the email confirmation notice in the dashboard. When deleting your account, the link is valid for one hour only; after that you start the deletion again.

Importing your own strategy

„Der TradingView-Export konnte nicht gelesen werden“ (the TradingView export could not be read)

The import expects the list of trades from the Strategy Tester or a CSV with the columns date,equity. An export from another tab does not fit.

„Das Startkapital konnte nicht aus dem Export abgeleitet werden“ (starting capital could not be derived)

The export lacks the column with the profit in percent, or it is 0 everywhere. Export the list of trades again with this column, or upload a curve with date,equity.

„Zu wenig Historie“ (not enough history)

The curve needs at least 30 trading days, otherwise the metrics are not meaningful.

„Die Datei ist größer als 5 MB“ (the file is larger than 5 MB)

Shorten the period in the Strategy Tester and export again.

The strategy cannot be tested in QuantDesk

There is no list of trades for this strategy, for example because it was imported as a curve of date and balance. Upload the strategy's TradingView export again. The same applies to the Prop Firm Analysis.

QuantDesk

„QuantDesk ist gerade ausgelastet“ (QuantDesk is busy right now)

The test is waiting for a free slot. It starts on its own; you do not need to do anything.

„Die Rechnung dauert zu lange“ or „ist auf dem Server verloren gegangen“ (the calculation takes too long or was lost on the server)

Start the calculation again. If it keeps happening, check the status page and write to Support.

A GMJD strategy does not open in QuantDesk

The strategy carries a plan level above your plan. You still see curve and metrics in the Library, and you can test it with the matching plan.

„Alle Strategien eines Laufs brauchen dieselbe Produktart“ (all strategies in a run need the same product type)

In the Prop Firm Analysis all slots run on one account. Only put strategies of the same product type in, for example only futures.

Portfolio Builder

The builder does not calculate

A portfolio needs at least two strategies. With manual weights, each one must be between 0 and 1, and together they must add up to 1.

A strategy cannot be ticked

It carries a plan level above your plan, or you have already picked nine strategies.

Journal

Rows are missing after an import

The preview lists rows that could not be read, with their reason, such as a missing symbol or a date that cannot be interpreted. Trades already in the account are counted as duplicates and not imported again.

Rule buffer, loss limit or roadmap are missing

These cards only exist for a single account with a rule set. A group of all accounts in one currency has no rule set. The roadmap only exists with a profit target in the rule set.

Payment

The payment was declined

  • Check whether your card has expired or reached a limit.
  • Confirm the payment if your bank asks for approval in its app.
  • Update the payment method through the customer portal under Settings → Plan.

I cannot find my invoice

All invoices are listed under Settings → Plan. Also check your spam folder.

If nothing helps

Write to us through Support in the dashboard or at support@gmjd-consulting.com. Helpful details are:

  • the email address of your account,
  • what you did and what happened instead,
  • a screenshot with the message,
  • date and time,
  • browser and device.

On this page

Sign-inThe code is not acceptedI keep getting signed outThe confirmation link has expiredImporting your own strategy„Der TradingView-Export konnte nicht gelesen werden“ (the TradingView export could not be read)„Das Startkapital konnte nicht aus dem Export abgeleitet werden“ (starting capital could not be derived)„Zu wenig Historie“ (not enough history)„Die Datei ist größer als 5 MB“ (the file is larger than 5 MB)The strategy cannot be tested in QuantDeskQuantDesk„QuantDesk ist gerade ausgelastet“ (QuantDesk is busy right now)„Die Rechnung dauert zu lange“ or „ist auf dem Server verloren gegangen“ (the calculation takes too long or was lost on the server)A GMJD strategy does not open in QuantDesk„Alle Strategien eines Laufs brauchen dieselbe Produktart“ (all strategies in a run need the same product type)Portfolio BuilderThe builder does not calculateA strategy cannot be tickedJournalRows are missing after an importRule buffer, loss limit or roadmap are missingPaymentThe payment was declinedI cannot find my invoiceIf nothing helps