Billing
Invoices, payment method, changing plans, cancelling and what happens to your subscription when you delete your account.
You manage your subscription in the dashboard under Settings → Plan. It shows your plan, the period, the next billing date, the payment method and your invoices.
How do I change my plan?
Choose the new plan or cycle on the plans page. The checkout page recognises your running subscription and takes you into the change. It runs in Stripe's customer portal, where you see before confirming what you pay now or get credited. The remaining term of your old subscription is prorated. No second subscription is created.
How do I cancel?
You cancel your subscription under Settings → Plan. The cancellation takes effect at the end of the paid period. Until then you keep your plan. If you change your mind before that, you withdraw the cancellation in the same place.
Where do I find my invoices?
All invoices are listed under Settings → Plan. Each one opens at Stripe, where you download it as a PDF.
How do I change payment method, address or tax ID?
Through Stripe's customer portal, which you open under Settings → Plan. There you update an expired card, your billing address or your VAT ID, for example.
Can I get an invoice without VAT?
As a business in the EU, you enter your VAT ID at purchase or later in the customer portal. Stripe validates it, and the invoice then uses the reverse charge procedure.
What happens to my subscription when I delete my account?
Deleting your account cancels a running subscription immediately, without a credit for the remaining term. If you want to use the time you paid for, cancel first and delete the account after the period ends. See Account and sign-in.
Who processes payments?
Stripe. Payment happens entirely on Stripe's page. GMJD stores no card data.
Withdrawal and refunds
Withdrawal and refunds are governed by the terms and the law. For questions about them, write to Info@gmjd-consulting.com.
Trouble with a payment?
Write to us through Support in the dashboard or at support@gmjd-consulting.com. Include the email address of your account.